1. Registered Airmail: 10-14 working days for delivery
2. Express Shipping (EMS): 3-6 working days for delivery. Includes an online tracking number.
Shipping rates are calculated according to your country the amount of items you purchase . The more item you buy the better shipping rate per item you will receive. You can click on the "Shipping Estimator" below your shopping cart to see how much the shipping cost will be for the item/s you currently have in your Cart.
Proof of delivery is acquired in case of any errors in distribution, therefore if any confusion occurs, we will be able to examine the situation and resolve it. We strive to process all orders within 3-4 working days. We cannot ship during the weekend and National Thai holidays.
Please Note: If we do not have a certain item ordered in stock we will notify you as soon as possible and you will have a choice of either replacing that item, get a refund for that item, or wait until we are able to locate that item (usually within 7- 14 days)
Cancellation Rights and Returns Policy
Every product is inspected and tested carefully before packing and ahead of distribution to guarantee that the goods are neither flawed nor lacking. In the case that you receive your package in an unsatisfactory state, it is essential that you contact us ASAP. We will then figure out arrangements with you to return the goods for a replacement or a refund. returns will be accepted within 7 days after the package is received.
Jersey99.com will accept responsibility for any faulty or incorrect products that we ship, including incorrect sizes. We will replace these items free of charge, or refund if peferred, on receipt of the returned goods.
Additional points to consider when returning goods
1. When a customer wants to replace an item due to damage, we will do so according to stock availability. Sending the replaced item is free of charge.
2.When customer wants to return an item for a refund, a refund will be issued excluding the shipping costs, however if refund is asked for due to our mistake or the item received isn't as described a full refund will be issued including the shipping cost.
3. Please note that the customization of products, ie. the addition of name and numbering to a shirt negates your right to return the item, unless a mistake was made on our part.
4. Discounted or promoted items bought are not eligible for returns or exchange.
5. We will not accept the return of goods returned without tags or original packaging.
6. We will not be held responsible for incorrect address or insufficient address. It is the responsibility of the customer to make sure their shipping address is correct, and that there is someone to claim the package once it arrives. We will not be responsible for unclaimed packages.
Complaints or suggestions
In case of any complaints or suggestions, we would like to hear about it in order to improve our services. We would like to know in what areas we are lacking and how we can create better customer service, for that reason you may contact us via email.
Thank you for shopping with us.
Jersey99.com
